Last Updated: 19/12/24
Welcome to Munot Pharma (“we,” “our,” “us”). We prioritize your privacy and are committed to safeguarding your personal and health-related information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our pharmacy app.
1. Information We Collect
1.1. Personal Information
- Account Creation: When you create an account, we collect personal information such as your name, mobile number, email address, and address. This information is essential for account authentication, prescription delivery, and communication purposes.
- Profile Information: You may provide additional details, such as date of birth, insurance details, and emergency contacts.
1.2. Prescription and Health Data
- Prescription Management: We collect prescription information, including medication names, dosage, frequency, and any additional notes from your healthcare provider.
- Health Conditions: You may provide information on health conditions, allergies, and prior medical history to ensure safe and accurate service.
- Consultation History: Any information exchanged during in-app consultations (e.g., text or audio) with pharmacists or healthcare providers is stored to facilitate future care.
1.3. Payment Information
- To complete purchases, we collect payment information, including payment card details and billing addresses. We handle all payment information with strict confidentiality and in compliance with applicable regulations.
1.4. Camera and Audio Access
- Camera: With your permission, we may access your camera to upload images of prescriptions or medical documents.
- Microphone: Used only when you initiate audio consultations within the app.
2. How We Use Your Information
2.1. Provide and Improve Our Services
- To fulfill and deliver prescriptions, manage medication orders, and provide consultation services.
- To enhance user experience by analyzing user interaction with the app and improving features accordingly.
2.2. Communication
- To send notifications about prescription statuses, refills, medication reminders, and important health updates.
- To respond to your inquiries, requests, or feedback.
2.3. Security
- To protect your account and personal data from unauthorized access and ensure the security of our services.
2.4. Compliance with Legal Obligations
- To use your information as required by applicable laws, regulations, and legal processes, including pharmacy and health regulations.
3. How We Share Your Information
3.1. With Healthcare Providers and Insurers
- When necessary, we may share relevant prescription or health information with healthcare providers, pharmacies, or insurance companies to facilitate your care.
3.2. Service Providers
- We may share your information with trusted third-party service providers who assist with data storage, payment processing, analytics, and customer support.
3.3. Legal Requirements
- We may disclose your information if required by law or in response to a legal request, such as a subpoena or court order.
4. Data Security
- We implement strict technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
5. Your Rights and Choices
5.1. Access and Update Your Information
- You can access and update your profile information through the app settings.
5.2. Control Notifications
- You can manage your notification preferences within the app settings.
5.3. Account Deletion
- If you wish to delete your account and all associated data, you can do so through the app settings. Note that this will permanently delete all your information, including prescription history and consultation records.
6. Children’s Privacy
- Our services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware of any such data collection, we will promptly delete it.
7. Changes to This Privacy Policy
- We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any significant changes will be posted within the app and communicated with an updated “Last Updated” date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: mymedistore77@gmail.com
Phone: 8778932381
Address: Old #126, New #115, Nyniappa Naicken St., Park Town, Chennai – 600 003.
This policy ensures the privacy and security of pharmacy-related information while maintaining clarity and compliance with health data regulations.